The Experience Design Scout
at the intersection of customer experience, business strategy, and technology
Recent Posts
- Principles of Service Design
- An overview of experience stores
- CX Wrap-Up: January 19 – 25, 2009
- CX Wrap-Up: January 12 – 18, 2009
- CX Wrap-Up: January 4 – 11, 2009
- Technologies for a customer-first culture
- McKinsey on maintaining the customer experience
- 10 characteristics of ‘next-generation’ financial services websites
Top agency blogs
Top Banking blogs
Top Customer Experience blogs
- Customer eXperience Crossroads
- Customer Experience Matters
- Customers Rock!
- Good Experience
- The Chief Happiness Officer
- The Employee Factor
- The Perfect Customer Experience
Top Design blogs
Top Experience Design blogs
Top Marketing blogs
Top Social Media blogs
Top Strategy / Innovation blogs
Archives
- August 2009
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My Tweets
- tvtongeren: most inspirational email ever http://bit.ly/1PPNKD #not
- tvtongeren: AMS - LDN door-to-door in 3h30m. not bad.
- tvtongeren: #uxtip #johnnyholland ;-) RT @ibmdesign: "Usability goals are business goals." McCharty & Souza
- tvtongeren: @sjefkerkhofs succes met je boek. ben benieuwd!
- tvtongeren: 'funny', at FlyBMI.com you can't book more than one flight in the same session. as if a cookie/ cache blocks u going through another booking
- tvtongeren: Move preparations in full force. 020 -> 073 for next 6 months, after that, well, who knows...
- tvtongeren: "Five second tests help you easily identify the most prominent elements of your user interfaces". 5 sec test for Web: http://bit.ly/13H7aX
- tvtongeren: tweet test from google wave ...
- tvtongeren: well-done advertisement: http://bit.ly/3ZKEyz
- tvtongeren: sketches done. Next step asking feedback from key end users
Nice slideshare!
I’ll be traveling & passing through Amsterdam on Monday, 2nd Feb 2009 — drop me a note in case you’ld like to meet up!
:) nmw
Norbert Mayer-Wittmann
January 20, 2009 at 4:06 pm